Client Feedback Questionnaire

It is our objective to provide you with the best legal services possible. Please take a moment to answer this questionnaire to provide us with feedback as to how we did on your matter. We encourage you to make suggestions on how we might improve our service. Your feedback will be taken into account during staff performance reviews.

Your name:

File number:

Name(s) of staff member(s) you dealt with:

For each of the following statements, please indicate the quality of your experience. If the statement is not applicable or you do not wish to comment, please select 'N/A'.
We listened to what you had to say
We related well to your circumstances and situation
We clearly explained every step of the process to you
We kept you informed about upcoming due dates and events
We were creative in suggesting solutions to problems
We had a good understanding of your business
We clearly explained our billing procedures
We did not miss any deadlines
We kept you up to date on the status of your matter
We did not surprise you with any unexpectedly large billings
You would retain us again
You would recommend us to a friend or colleague

In my opinion, the following aspects of your service could be improved

Please feel free to include any other comments about our firm or our staff

May we contact you if we would like to follow up on your feedback?
Yes No